Return & Refund Policy

We want you to feel comfortable trying Clean Guy while keeping our return policy fair for everyone.

15-Day First-Bottle Guarantee

Your first Clean Guy laundry purchase is protected by our 15-Day First-Bottle Guarantee.

If your first bottle isn't for you, email info@cleanguy.com** within 15 days of delivery**.

To qualify:

• It must be your first Clean Guy laundry purchase

• It must have been purchased directly from CleanGuy.com

• The guarantee covers one opened bottle per customer/household

• At least 90% of the product must remain, giving you approximately 10 loads to try a typical 100-load bottle

• Your order number is required

• We may request photos of the bottle, remaining product and lot/batch code

• Refunds issued upon inspected return. Returns may take 3-5 business day to return to your account.

If your concern involves scent strength or cleaning performance, our team may provide recommended wash instructions to help you get the intended results.

Multiple opened bottles are not covered. Repeat claims, duplicate household claims, materially consumed products, suspected fraud or abuse may be denied and reported.

Approved First-Bottle Guarantee refunds are subject to a $15 shipping & handling fee, deducted from your refund.

Standard Returns — Unopened Products Only

Products purchased directly from CleanGuy.com may be returned within 15 days of delivery.

To be eligible for a standard return, the product must be:

• Unused and unopened

• In its original packaging

• In the same condition in which it was received

• Accompanied by your order number or proof of purchase

Opened or used products are not eligible for standard returns. The only exception is an eligible laundry product covered by our 15-Day First-Bottle Guarantee.

Approved preference-based returns are subject to a $15 shipping & handling fee, deducted from your refund.

Contact info@cleanguy.com before returning anything. Unauthorized returns may not be accepted.

Exchanges

If your first scent isn't for you, you may choose a one-time scent exchange instead of a refund, subject to the First-Bottle Guarantee requirements above.

All preference-based exchanges are subject to a $15 shipping & handling fee.

A qualifying first purchase may receive one scent exchange OR one First-Bottle Guarantee refund — not both. Once an exchange has been completed, that purchase is no longer eligible for another satisfaction-based exchange or refund.

Bundles & Multiple Bottles

The First-Bottle Guarantee covers one opened eligible laundry bottle, even when multiple bottles were purchased.

Any additional products must remain unopened to qualify for a standard return.

Refunds are based on the amount actually paid after discounts, promotions or bundle pricing.

Lost or Not Received

If your order is lost in transit or tracking shows delivered but you did not receive it, email info@cleanguy.com with your order number.

For a lost or missing order claim, we may require a written statement by email confirming that the package and items were never received.

We may review tracking information, the delivery address and carrier records before approving the claim.

Once verified, we'll make it right with an appropriate replacement or refund. No $15 shipping & handling fee applies to an approved lost-in-transit claim.

Fraudulent or repeated lost-package claims may be denied.

Damaged, Leaking or Defective Products

If your product arrives damaged, leaking or defective, you must email info@cleanguy.com to submit a claim.

To qualify for a replacement, your claim must include:

• Your order number

• A written description of the damage or defect

• At least one clear photo showing the damage or defect

For shipping damage, we may also request photos of the shipping packaging.

Once the claim is verified, we'll provide an appropriate replacement at no additional cost to you.

Damage claims without the required written notice and photographic evidence may not be eligible for replacement.

Incorrect Products

If we send you the wrong product, email info@cleanguy.com with your order number and a photo of the item received.

Once verified, we'll make it right at no additional cost to you.

Gift Cards & Store Credit

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

Refunds for purchases made with a gift card will generally be returned to the original gift card or as Clean Guy store credit.

Promotional gift cards and store credits have no cash value and are non-refundable except where required by law.

European Union — 14-Day Right of Withdrawal

EU consumers may have a statutory 14-day right to withdraw from qualifying online purchases without providing a reason.

This statutory right is separate from Clean Guy's voluntary 15-Day First-Bottle Guarantee.

For qualifying EU withdrawals:

• You must notify us within the applicable 14-day withdrawal period.

• You are generally responsible for the direct cost of returning the goods where permitted by law and disclosed in advance.

• Clean Guy will reimburse payments, including the least-expensive standard outbound delivery option, as required by applicable EU law.

• You may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the goods.

• We may withhold reimbursement until the goods are returned or proof of return is provided where permitted by law.

The $15 shipping & handling fee does not apply where prohibited by applicable law, including where inconsistent with a customer's statutory EU withdrawal rights.

Nothing in this policy limits any non-waivable consumer rights.

Refund Processing

Approved refunds are issued to the applicable original payment method, less the $15 shipping & handling fee where applicable.

Banks and payment providers may require additional time to post the refund.

Purchases From Other Retailers

This policy applies to qualifying purchases made directly through CleanGuy.com.

Purchases made through Amazon, Walmart or another third-party retailer are generally subject to that retailer's return policy.

Questions?

Contact info@cleanguy.com.